PURPOSE OF THE ROLE:

A self-motivated, customer service orientated cleaning supervisor required to manage a team of commercial cleaners and general workers.

KEY PERFORMANCE AREAS

Supervisory / Leadership / Managerial Complexity:

• Directing, guiding, motivating and influencing all cleaners, general workers to enable effective service delivery.
• Advise Managers, who will be responsible for day-to-day management of Cleaning and Hygiene at the respective sites.
• Employee relations and collaborative teamwork
• Contribute as part of the BSS Team

Role Complexity:

• High standards of service delivery at all levels.
• Investigate, propose and implement innovative and quality Cleaning and Hygiene solutions.
• Ensure the implementation of, policies and procedures.

Responsibility towards:

• Direct reports, Contracts Manager
• Matrix reports, Executives and Managers
• Key customers, All.
• Key suppliers, Outsource Soft Services Vendors
• Relations, All suppliers, contracted consulting companies, all internal clients

EDUCATION:
Matric

EXPERIENCE:
3-5 years' experience in a major corporate environment in the cleaning and hygiene field

KNOWLEDGE:
Risk Management
ISO 9001
SHE Management
Computer literacy

SKILLS:
Problem solving and feedback Skills
Communication
People management
Conflict resolution
Time management, specifically the ability to prioritise
Proactive planning

BEHAVIOURAL QUALITIES:
Service orientated
Patience
Team player
Ability to handle stress
Ability to handle fast pace and rapid change
Consultative approach
Self-starter

WORKING CONDITIONS:
Should there be the requirement, the ability to work long hours under constant work pressure.
Ability to travel to regions and at times with short notice. ( Stay away from home )
There may be a requirement on occasion to work weekends.