POSITION PURPOSE

Accountable for end-to-end governance, delivery, commercial control, and continuous improvement of the Artscape Theatre Centre and Décor Studio cleaning contract over the 36-month term. Ensure compliance with Artscape’s scope, SABS/SANS and OHS Act requirements, mandatory certifications (ISO/IICRC/CRI), and event-driven service windows (evenings/weekends), delivering an “always-neat” front-of-house and back-of-house standard.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the effective performance of assigned contract management functions.
Translate Artscape’s specifications and frequency schedules into executable work plans by zone/surface; maintain a live Contract Management Plan (scope register, service schedules, risk register, change log, communication plan).

Plan rosters and resources to match show calendars; ensure no service gaps at day-to-afternoon changeovers; guarantee rapid turnarounds between performances.

Enforce safe methods in public areas; ensure correct signage, SABS-compliant equipment, and OHS Act compliance; maintain MSDS, method statements, equipment registers, and PAT/maintenance records.

Manage hygiene assets, machinery uptime, consumable controls, and environmental stewardship; select products/methods that protect surfaces and warranties.

Oversee specialist sub-contractors (window cycles, external paving cleans, carpet restoration) to warranty standards; verify completion and quality outcomes.

2. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relationships with Company personnel, management, client, and service providers.
Chair weekly operations reviews; attend monthly client performance meetings; conduct regular after-hours site visits; maintain documented supervisory audits.

Maintain a complaints register; ensure checks daily, response within 24 hours and resolution within 48 hours; log all outcomes with the client representative.

Submit monthly reports including environmental performance, H&S, quality/SLA and workforce metrics.

3. Assumes responsibility for maintaining courteous, professional relations with clients and the general public.

Act as single point of accountability; ensure front-of-house readiness for opening nights and events; coordinate with FOH teams to minimize disruption.

4. Assumes responsibility for related duties as required or assigned.

Ensure provision and upkeep of all required equipment, SABS-approved chemicals, uniforms, and staffing as mandated; arrange additional resources for special functions as required.

Maintain contract documentation, version control, and audit trails; support tender/contractual obligations and change control in line with Artscape instructions.

PERFORMANCE MEASUREMENTS
• Readiness & Quality: % of venues signed show-ready pre-doors; audit scores by zone/surface; adherence to schedules and frequencies.
• Service Continuity: No coverage gaps at shift change; on-time venue resets between shows.
• H&S/Compliance: Zero reportable incidents; full OHS Act and SABS equipment compliance; current MSDS/method statements.
• Client Engagement: Monthly meetings held; after-hours inspections recorded; complaints closed within 48
hours.
• Environmental & Asset Care: Use of environmentally sensitive products; no surface damage; warranty-
compliant methods.


EDUCATION/CERTIFICATION:
• Diploma/degree in facilities/operations/business management (or equivalent experience).
• Beneficial: iso 9001 exposure; iicrc/cri awareness for carpet care; ohs training.

REQUIRED KNOWLEDGE:
• Artscape scope, frequency standards, and event-driven service windows; sabs/sans equipment standards; ohs act 85 of 1993 requirements; complaints register and reporting expectations.

EXPERIENCE REQUIRED:
• 5–8+ years’ contract management in soft services for high-footfall venues (theatres, airports, convention centres, stadia, hospitals or similar).
• Demonstrable sub-contractor oversight and event-schedule roster planning.

SKILLS/ABILITIES:
• Client stewardship; data-driven performance management; risk and change control.
• Leadership of multi-shift teams; strong written reporting and dashboarding.
• Ability to work evenings/weekends and conduct after-hours site visits as required.